Question 1

Do I need an appointment?

Accepted Answer

Walk-ins are welcome at our Manhattan office at 401 Park Avenue South. Our Brooklyn office at 661 Flatbush Avenue is appointment only. Calling or texting first is the fastest way to confirm availability and reserve a part.

Question 2

What if you cannot fix it?

Accepted Answer

If we cannot fix the device, there is no charge. We will explain the diagnosis and available options before any approved repair begins.

Question 3

Can my repair be completed the same day?

Accepted Answer

Many screens, batteries, charging ports and other common repairs can be completed the same day when the correct part is in stock. Board-level and data-recovery work can take longer.

Question 4

Do you offer pickup and return service?

Accepted Answer

Yes. White-glove door-to-door pickup and return is available for eligible repairs within our Manhattan and Brooklyn service zones. Call or text us with your address and device so we can confirm coverage and availability.

Question 5

Do you repair logic boards and motherboards?

Accepted Answer

Yes. Board-level diagnostics and microsoldering are core services, including power, charging, liquid-damage and HDMI-related faults.

Question 6

Is the Brooklyn location open for walk-ins?

Accepted Answer

Our Brooklyn office at 661 Flatbush Avenue is available by appointment only. Contact us before visiting so we can confirm a time; white-glove pickup and return may also be arranged within our Brooklyn service zone.

Question 7

Is repair work covered by a warranty?

Accepted Answer

Eligible repairs include a limited workmanship or part warranty. Coverage varies by repair and part, so your technician will confirm the terms for your job.

Straight answers.Before the repair.

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